Find Answers to Your Frequently Asked Hearing Aid Questions

Click on the questions below to see the answers.

Experience, professionalism, and personal care.
Our staff has been providing high quality patient care since 1995. Our senior audiologist is a Doctor of Audiology and has a wide range of education, training, and expertise in helping to treat a variety of hearing conditions. We are familiar with a broad range of hearing instruments, and we have longstanding relationships with almost every hearing aid manufacturer available in Canada. We have run into almost every problem possible with regard to helping individuals adjust to hearing aids and are experts in the area of finding individual solutions for any difficulties faced by our clients. Finally, since we are not part of a large corporate chain, we can take the time we need to treat you in a courteous and personable manner and address any questions or concerns you may have about your hearing. That matters to us!

An audiologist is a qualified hearing healthcare professional with a Master’s Degree in Audiology from a university. Audiologists must be registered with the appropriate provincial college. In Ontario that is the College of Audiologists and Speech-Language Pathologists (CASLPO). Audiologists are qualified to prescribe and dispense hearing aids and assess hearing.

No. You can book an appointment without a referral from a physician.

Not necessarily, particularly if you live alone. Hearing changes very slowly and small changes may not be as noticeable as vision changes. You can change the volume on the TV or radio, so unless someone tells you they are too loud, you may not notice if you play these devices louder than you did a few years ago. You may only notice that hearing is difficult when you are in a group or when there is background noise; some people can hear the conversation but cannot understand what is being said. Signs of a hearing loss, such as loss of clarity, may also go by attributed to mumbling because “people just don’t talk as clearly as they used to!”If you are concerned about your hearing, come and see us for a free hearing test which will determine if you have a hearing loss. If you have a medical requirement for more detailed testing or if a hearing aid is being considered, a full audiological test will be conducted for a small fee (not covered by OHIP).

If you have noticed or been told by someone that you seem to be having a hard time hearing - the time to act is now. Your hearing is likely to worsen over time, getting a hearing test means you can learn about options so that you can adapt more easily as your hearing changes. If you wait too long and end up getting a hearing aid when your hearing loss is severe, the adaptation period may be much longer. So don’t wait!

Come in for a free hearing evaluation.
Hearing aid evaluations, hearing tests, and tinnitus masker evaluation tests are no longer OHIP insured services since July 2001. This is because the services do not require the expertise of a physician and can be addressed by an audiologist instead. (OHIP Bulletin #436) OHIP only covers diagnostic hearing tests if ordered and performed by qualified ear, nose, and throat surgeons, but there can be a long waiting period to get in for an appointment. Diagnostic hearing tests requested or arranged by third parties, (e.g. school boards, employers, Workplace Safety Insurance Board (WSIB) etc.) are also not insured OHIP services.

The good news is that at inTouch Hearing we provide a complimentary hearing screening test to determine if you have a hearing loss. If there is a medical requirement for more information or a hearing aid fit is being considered, then a full audiological test will need to be done and there is a small charge for this service.

Two hearing aids provide optimal hearing quality and comfort. The use of both ears easily allows the wearer to determine the source of a sound. Research shows that people using hearing instruments in both ears can cognitively comprehend speech better than those wearing only one hearing instrument. In other words, in a group of people, you can tell if the person speaking is on your left or your right. This allows you to turn quickly and automatically toward the speaker and improve your comprehension by lip reading and watching body language. Two hearing aids make hearing a more natural process, requiring less effort from you. Using two hearing aids means you require less volume from each aid. Your brain adds information from each side together. With less volume there is less background noise. Two aids are almost always better than one. In some circumstances only one aid is required, such as when one ear has extremely poor speech discrimination. Be sure to discuss the benefits of two hearing aids with our audiologist.

Many hearing aids can help you hear better on the phone. A Telecoil is a hearing aid option designed to pick up the voice on the phone magnetically. Usually the Telecoil switch turns your hearing aid microphone off so you hear only the voice on the phone. Some cell phones do not work well with Telecoil. The Telecoil can also be used for group listening systems such as the FM system or teleloop. If you do not have a Telecoil you may wish to try using a speakerphone or an amplified telephone handset. There are new hearing aids available which allow communication to cell phones that employ Bluetooth® technology. Discuss this with our friendly audiologists.

Most hearing aids today are very discreet. Your friends and family will probably not notice them unless you point them out. In the last two years, many hard of hearing people have started using Open Fit hearing aids. These aids fit behind the ear and are hidden by the pinna (the outer ear). A very thin tube leads into the ear canal where a small dome or custom ear tip holds the hearing aid in place. These popular aids allow the ear canal to be open. Remember, smaller aids are sometimes weaker and use more batteries.

The Ontario provincial government provides a $500 grant for each ear every 3 years towards a hearing aid and almost everyone is eligible for this grant. Workplace Safety and Insurance Board, Veterans Affairs Canada, and ODSP can also be very helpful and may pay full cost. If you have personal insurance, check and see what coverage you may have for hearing aids before your appointment. Some service clubs are willing to help people in financial distress. We also offer financing to clients for hearing aids. For further information contact our friendly staff.

Hearing aids change the way the world sounds which may take time to get used to. More advanced aids are usually easier to adapt to because they tend to be more automatic. When you first get a hearing aid, we advise you to get used to it slowly, increasing the time worn by about half an hour each day. Some aids can focus on the sounds in front of you in noisy environments, some have noise reduction features and some have anti-feedback features. Some hearing aids come with a remote control to allow you to change settings more easily. We will work with you to make sure you know how to use and care for your hearing aid. We always schedule a one month check-up appointment to make any necessary modifications and ensure your satisfaction. We may refer you to a home visiting program for seniors (free of charge) if you need extra time to learn how to use your hearing aid.

Yes, all hearing aids come with a warranty. Most warranties last for two years and provide basic coverage. Service plans are available to extend your warranty or provide you additional coverage for items not supported under the basic manufacturer warranty. We also schedule a check-up appointment with you a few months before the warranty expires to re-test your aid and complete any repairs or adjustments. If your hearing aids are lost or destroyed, contact us immediately as replacement may be partially covered by the warranty.

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